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Looking for answers? We’re here to help. Search our frequently asked questions or reach out to us directly if you can’t find what you’re looking for.

Popular Questions

Product
What are probiotics? Are they safe?What are prebiotics?What are synbiotics? What are their benefits?Why does my baby need probiotics?What product should I buy if I have a newborn?
Payment
What payment options do you offer?Do you accept Digital Wallets (Apple Pay, Google Pay and Shop Pay)?Do you accept Bitcoin?How do I enter a coupon code?Do you offer Afterpay or Klarna?
Shipping
How do I get free shipping?Do you ship outside of the US?Are duties and VAT included in the purchase amount?I entered the wrong shipping address, can I change it?When will my order arrive?
Order
How can I track my order?Do you offer samples?What if my package says it has been delivered, but I can't find it?I didn't receive an order confirmation email. What should I do?
Subcriptions
Can I get a subscription of these products?Can I use a coupon code with my subscription order?Do you sell customer data?
Refunds
What is your refund policy?How do I return or exchange my order?How long does it take to receive my refund?
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