Shipping Policy

All orders are processed within 24 to 48 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

DOMESTIC SHIPPING RATES AND ESTIMATES

Rates will vary depending on size, weight and destination and shipping method.
Shipping charges for your order will be calculated and displayed at checkout.
You can find estimated international shipping times below

USA
Economy Shipping: 5-8 business days
Standard Shipping: 3-4 business days
Express Shipping - 1-2 business day(s)

INTERNATIONAL SHIPPING

We offer international shipping to select countries at this time.

International Shipping rates vary based on package weight, shipping address and shipping method. Please allow 1 - 2 business days for order processing and 7 - 21 business days for delivery depending on location and customs. Please note we do not collect of duties or VAT on our purchases. You may required to pay to your local authority upon arrival of your goods into the country.

Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Biostime is not responsible for these charges if they are applied and are your responsibility as the customer.

You can find estimated international shipping times below

International
USPS First Class International: 7-21 business days
USPS Priority Mail International: 6 to 10 business days

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Track your order


REFUNDS, RETURNS & EXCHANGES

We offer a 100% satisfaction guarantee. We also accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please contact us as soon as possible in our online help center with your order number and we'll get you taken care of immediately..